Need help to pay your electricity or gas bills?
You have rights.
Stronger protections are now available to households having trouble paying their energy bills.
The Australian Energy Regulator has taken action to assist vulnerable customers experiencing payment difficulties by introducing an enforceable Customer Hardship Policy Guideline.
Energy retailers have important responsibilities in helping vulnerable customers. The Guideline requires energy retailers to provide consistent minimum standards of assistance, ensure hardship programs are easily accessible and put processes in place to identify customers who may need help.
Customers participating in a hardship program will get access to different payment options, help finding a better energy plan, tips on energy efficiency, and information about government concessions, relief schemes, energy rebates and financial counselling services.
Other help may also be available – All energy providers have a hardship policy that tells you how they can assist you if you are having trouble paying your energy bills due to hardship. You can find it on their website or ask them to post you copy.
If you are in a hardship program and meetings its conditions your energy provider cannot disconnect you.
When life is tough call your energy retailer and talk to them about your situation.
For more information, visit the Australian Energy Regulator’s website at www.aer.gov.au/consumers/my-energy-bill/help-for-customers-in-hardship.
View Hardship Facts Sheet here
Southern Queensland Landscapes is committed to understanding what is important to the communities in our region, which is why we are hitting the road to hold a number of gatherings where we’re keen to have a yarn and learn from people living and working on the land. The gatherings will take place over three weeks from 28th October. The first six events are in:
MOONIE – Monday 28th October @ Moonie Sports Club from 10am – 1pm.
YULEBA – Monday 28th October @ Yuleba Community Centre from 4:30pm – 7:30pm.
MUNGALLALA – Tuesday 29th October @ Mungallala Memorial Hall from 10am – 1pm.
AUGATHELLA – Tuesday 29th October @ Augathella Town Hall from 3:30pm – 6:30pm.
ADAVALE – Wednesday 30th October @ Adavale Hall from 11am – 2pm.
TOOMPINE – Thursday 31st October @ Toompine Hall from 10am – 1pm.
RSVP: to Ali Thompson allison.thompson@sqlandscapes.org.au or call 4656 8500. Catering provided at each event.
Notice is hereby given that a Special Meeting of Council will be held Wednesday, October 30, 2019 in the Council Boardroom, 50 Brolga Street Quilpie, commencing at 7:00am.
The purpose of the meeting will be to review the results of various public tenders and adopt the 2018 2019 Annual Report.
Better Business Solutions – Tips, Tools and Tech is happening in Charleville, Tuesday 29 October at the Charleville RSL 37 Watson Street, from 9:30am to 2:00pm. One-on-one sessions available from 2:30pm – 3:30pm. Lunch is provided and RSVP is essential.
Delivered by local experts in financial and rural business and tailored to the specific needs of small business across South West.
You can register online at www.trybooking.com/BFPDR.
For more details please contact Rhonda Toms-Morgan on 0407 678 574 or rhondatoms@bigpong.com
Quilpie Shire Council invites you to attend the official John Waugh Park Oval opening and Community Connect event with Johnathan Thurston and the JT Academy.
Monday 28 October 2019 at John Waugh Park commencing at 5:30pm. BBQ dinner will be provided with drink available for purchase at the bar.
Please RSVP to Quilpie Shire Council on 4656 0500.
Australian rugby league legend Johnathan Thurston will bring his Johnathan Thurston Academy to Quilpie at the end of October to present a series of workshops to the local community to help inspire and prepare them for the future. He will also attend the official opening of the refurbished Quilpie Football Grounds.
Thurston will arrive in Quilpie on October 28 where he will host junior rugby league workshops at the footy grounds. The following day Thurston and his team from the Johnathan Thurston Academy will deliver the JTSucceed workshop to local students, which has been designed to encourage youth to stay in school – and attend – until they have finished their education.
The Department of Natural Resources, Mines and Energy, together with Quilpie Shire Council, is hosting a free workshop to walk you through the Managing Fodder Harvesting Code. Officers will be on hand to step you through all you need to know about the code, answer questions and demonstrate how to notify. The afternoon will be a practical demonstration in the field on how to self-audit.
The workshop will take place on Tuesday 22 October, in the supper room at the Quilpie Shire Hall. Commencing at 9:00am to 3:00pm with the afternoon session in the field to be advised on the day. Morning tea, lunch and afternoon tea will be provided.
To register visit the eventbrite page here or for further information please call Emma Seccull on 135 834 or email vegetation@dnrme.qld.gov.au.
If you feel like being pampered the Quilpie Hospital will hold a Pamper Morning, Thursday 10 October starting at 9:30am. Join in for hand and foot care as well as a sausage sizzle morning tea.
For more information please contact Quilpie Shire Council on 4656 0500 or Quilpie Hospital on 4656 0100.
Head down to the Quilpie Sports and Recreation Centre, Wednesday 09 October for a Mindfulness Session. The session starts at 12:15pm – 1:15pm, please bring a water bottle and wear comfortable clothes and shoes.
Mindfulness is paying full attention to what is going on in and outside you, moment by moment and without judgment. You observe your thoughts, feeling and sensations. You are also fully aware of your surroundings.
For more information please call Quilpie Shire Council on 4656 0500.
Calling all Youth aged 10 – 16 yrs to a “Feel Good” Afternoon at the Youth Centre Wednesday 09 October from 3:15pm – 5:00pm. There will be a craft activity called “Capturing your worry” and “Finding your inner strength” workshop. A delicious afternoon tea will be provided for everyone.
For more information please contact Michelle Donohue on 4656 0509.
